Here at Express My Lingerie all of our orders are shipped in plain packaging with no indication to suggest the contents of the parcel. Packaging will either consist of a prepaid Australia Post satchel or plain white satchel bag packaging. The return sender details will be marked as 'HC Trust' with our return street address also marked.
Customers who select to make purchases from, or to collect orders from our warehouse are able to take orders away with them in black plastic carry bags.
Although providing our customers with discretion in placing and receiving their orders, we of course cannot control what happens to your parcel once it arrives at its intended destination. If discretion is of the utmost importance and customers require packages to only be received by or opened by themselves, we do suggest using the 'comments' section at checkout when placing your order. The 'comments' section can be used for more specific instructions or details which can be added to the outside of your parcel prior to shipping. Adding comments such as 'confidential' or 'to be opened by customers name only" will add to the discreet delivery of your lingerie products.
Furthermore, if your order is intended as a gift to be delivered directly to another person, the 'comments' section can also be utilised to instruct us to omit invoices etc. from your parcel.