We are very confident that our high standards and quality will ensure that you and your customers are completely satisfied and with our products and service and great value. We also take great care in providing correct and conservative measurements in our sizing guides, however we also recognise that things can go wrong.
You will have received a 'Returns Form' enclosed with your order, if for any reason you are not happy with your purchase from us, please complete the 'Returns Form' and send your product/s back to us within 14 days of receiving your order at which time we will refund or exchange your items as requested on the form. If you have misplaced, or did not receive a 'Retuns Form' you can download a new one via the link below.
Whether exchanging or returning your order or item for a refund or exchange, please include the original invoice so we can easily locate your information plus the 'Returns Form' stating what you would like us to do (refund or exchange) and any other information such as any faults you have found with the product. Providing us with the 'Returns Form' will ensure your refund or exchange be processed as quickly as possible.
There are two options for exchanging your item which depend on how long you have before needing your exchange item.
If you need your exchange item within two weeks:
If you need your exchange item quickly we recommend placing a new order online so that you receive your exchange item in time for your event, and then send your unsuitable item back to us for a refund.
If you have more than 2 weeks:
If you have plenty of time before you need your exchange item we can do a direct exchange for you. If you would like to go ahead with this option please let us know so that we can put aside the exchange item/s for you. Please note that we hold exchange items for up to 10 business days. If you need more time than this please let us know.
Return Postage Charges
To send your item/order back to us, please note that customers are responsible for the cost of return shipping. If you are seeking an exchange - Your return satchel will also need to include a self addressed pre-paid Australia Post satchel for your exchanged item to be sent back to you.
Please also note that an express postage charge of $9.99 will be charged at the time of exchanges being processed if a prepaid satchel has not been included with the return to send the replacement back in. This can be organised and paid over the phone when you call us to organise your exchange.
Please note - Customers are responsible for any costs incurred to return items/orders. Customers will be required to pay relevant shipping charges through their chosen parcel delivery service. If customers do not use a parcel delivery service for the return of goods, and mark parcels with ‘Return to Sender’, the $9.99 return delivery cost charged to Express My Lingerie by Australia Post, will be forwarded to the customer by way of deduction off any sought refund.
Marking any parcels with 'Return to Sender' is not recommended. Although this may seem like the simplest option, the delivery time for 'Return to Sender' parcels can be in excess of 6 weeks as these parcels are not considered a priority delivery by the postal service. This will significantly delay the processing of any refund or exhange.
All returned items must be new, clean, and unworn with all tags attached and in their original undamaged packaging. Unfortunately we cannot exchange or give refunds for items that have been worn, washed or damaged or that have been soiled or smell of cigarette smoke or where the packing is badly damaged or missing. Please also take care with make-up and spray tans when trying your items on.
Your products can be returned to the following address:
Express My Lingerie
25 Fenden Road, Salisbury Plain, SA 5109
Please note we can not accept hosiery, body stockings, or G-strings or other intimate items for exchange or refund if the package has been opened.
CLEARANCE OR SALE items are not able to be returned if you change your mind, so please choose carefully.
Please note that you are responsible for the shipping / postage cost of returning items to us for refunds or exchanges. If your entire order is being returned for a refund then the free shipping promotion no longer applies to your purchase, and an initial shipping charge of $9.99 will be deducted from your total refund.
We guarantee all our products are free from defects. If you have a problem with one of our costumes or accessories, please contact us as we will do everything within reason to rectify any issues.
Now... for all our customers who have diligently read through our returns and exchanges policy - we would like to offer you something special! Please feel free to click the below link where you will find all our current discounts, coupon codes and promotional offers to use on your next order. Don't forget to check back often as our discount coupons are everchanging!
We ship all orders that are complete (fully paid) by 3pm Adelaide time, each weekday. So your order will be shipped either the day you order (if before 3pm and you pay by credit card) or the next business day!
We have listed the overnight postcodes below for your convenience. If your postcode is listed below, then you will receive your delivery the business day after we post it! If you are in a regional area that is not listed below, then you need to allow 2 days for major regional areas and 3 days for remote areas for your order to arrive.
Overnight Express Delivery Postcodes:
|Canberra||0200-0250; 2600-2639; 2900-2920|
|Sydney and suburbs
|1000-1920; 2000-2249; 2555-2574; 2740-2786
|Melbourne and suburbs
Geelong and suburbs
|3000-3210; 3335-3338; 3340#; 3427-3429;
3750#-3755#; 3757#; 3765-3767; 3782;
3785-3796; 3800-3809; 3810#; 3910-3915;
3930-3934; 3975-3977#; 8000-8899
City of Toowoomba
Sunshine Coast Areas
Hervey Bay City
4210-4299; 9726; 9728; 9729
|7000-7019; 7050-7053; 7055; 7892
Next business day delivery to remote areas and roadside delivery addresses is not guaranteed. For complete network details, please ask post office staff.
# Service guaranteed to Township only
If you are located in Adelaide, you can also opt to pick your order up from our office / warehouse. Our address and contact details are below:
Express My Lingerie